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Insights and highlights on management and team development from 2016. RiverRhee Consulting Newsletter, November – December 2016

By Elisabeth Goodman, 2nd December 2016

Celebrating the community of managers and teams that we have been working with in 2016

delegate-exercise-during-riverrhee-nov-2016-introduction-to-management-course

Delegates at our November 2016 Introduction to Management course

We’ve had a very fulfilling and enjoyable year working with managers and teams in 2016.  The organisations that we’ve worked with have ranged from start-ups to large corporates in the life sciences / biotech, management consulting, government organisations, the legal profession, the automotive industry and others.  We have worked with line and project managers, library / information management and IT professionals, scientists, sales staff, HR and finance directors and more.

We thought it would be fun to celebrate our work with this community by putting together a mixed platter of  insights and highlights that our readers might find interesting and helpful to sample!

Here is what this newsletter will touch upon:

  1. Listening, communicating, building rapport
  2. Using the GROW coaching model – and variations
  3. One-to-one coaching
  4. Motivation and delegation
  5. Using Belbin and MBTI to build personal and inter-personal understanding
  6. Dealing with difficult situations and managing conflict
  7. Appraisal training
  8. Understanding our relationship with time
  9. Team diagnostics and innovation
  10. Going beyond line manager and team development skills
    1. Lean Sigma – including Green Belt training
    2. Project Management – basic skills
    3. The First Steps in Selling
    4. Managing Change
    5. Good Practices in Knowledge Sharing and Collaboration

Listening, communicating, building rapport

We are social beings!  How we communicate is fundamental to achieving anything in work as in life in general.  Building rapport provides an invaluable starting point for effective communication.  We can also be so much more effective if we use our ears and our eyes to ‘tune in’ to the people we are interacting with.

What would you like to know about

Illustration by Nathaniel Spain from “The Effective Team’s Knowledge Management Workbook“, 2016

We introduced a stand-alone course on “Effective Communication and Influencing” this year, evolved our module on this topic in our “Introduction to Management” course, and explored communication skills in a team building exercise.  We also touched on the subject in a tailored version of our “Good Practices in Knowledge Sharing and Collaboration” course.  There are powerful insights to be gained on communication styles from NLP’s representational styles, and from the MBTI sensing / intuition, and extrovert / introvert preferences.  We also gained some new insights from Appreciative Inquiry to hone our skills in listening and in asking effective questions.

Using the GROW coaching model – and variations

We discovered that coaching skills are not only a powerful asset for managers, but can be a useful one for peers working within a team.  They help the ‘coachee’ to develop their own resources for problem solving and decision making, and of course develop those listening skills for the coach.  We enjoyed experimenting with the T-GROW variation where the coachee gives an initial definition of the topic (T) to be explored, before firming up on the goal (G).  Appreciative Inquiry introduced some additional variations with the 5-step approach that emphasises the goal to be moved towards rather than away from (Define), and powerfully engages the emotions in the goal to be achieved (Dream).

One-to-one coaching

John Hicks, our newest Associate for coaching and training addressing delegates on a recent course

John Hicks, our newest Associate for coaching and training addressing delegates on a recent course

We’ve had some very positive feedback from our increased one-to-one coaching activities this year, for example:

“Excellent 1:1 coaching, management ideas and tools very relevant and tailored, helped me to improve as a manager.” 

We’ve addressed topics such as transitioning to management, and developing management skills, career development and carrying out appraisals.

Several members of our team are able to deliver this coaching, and it’s been a pleasure to add John Hicks to our team to help us with this as well as with our courses.

Motivation and delegation

These two topics are the ones around which the most light bulbs seem to go off with the managers on our Introduction to Management course.  They realise that simple questions like “What do you enjoy most about your work?” and “What do you enjoy least?” can give them tremendous insights on what motivates their direct reports, and so manage, influence and develop them accordingly.  And they realise that effective delegation can make a big difference to their own productivity, as well as the motivation and development of their team.  The RSA video of Dan Pink on motivation continues to be a winner!

Using Belbin and MBTI to build personal and inter-personal understanding

MBTI summary slide

MBTI summary slide

We use whichever personality tools are most appropriate to the client and the situation that we are supporting.  These two are amongst the most popular.  We are now using the full Belbin questionnaire in our Introduction to Management course, and the insights our delegates gain from the feedback from observers are very powerful.  They illustrate how we can adapt our behaviours to the people we are interacting with, and the range of skills that we can draw on to enhance the performance of our teams.

Dealing with difficult situations and managing conflict

This is another module within our Introduction to Management course, and Elisabeth also delivered it as a stand-alone topic for TFPL.  We like how this light-hearted video illustrates the Thomas-Kilmann model for conflict management.

Appraisal training

We’ve had a tremendous demand for training on performance review processes and conducting appraisals, not only for managers delivering the appraisals, but also for those receiving it.  “Appraisees” can benefit from assertiveness skills to help them take ownership for their task-related objectives and development goals. “Appraisers” can help them to achieve that.

Some of our reflections on the approach for performance reviews, combined with insights from a recent Harvard Business Review article, can be found in Elisabeth and Liz’s recent blog: Performance Reviews – kill them or keep them?

Understanding our relationship with time

Illustration based on Graham Allcot's Productivity Ninja

Illustration based on Graham Allcot’s Productivity Ninja

Time management as a term is being replaced by such phrases as “focusing our attention” and “productivity management”.  Both Janet Burton and Liz Mercer have helped to develop our module on this in our “Introduction to Management” course, and this is also reflected in another new stand-alone course that we delivered on “Time and Meeting management”.  Organisations based on the Babraham Research Campus will have an opportunity to get a taster of our new approach if they visit our RiverRhee stand in the new conference centre there on 2nd February 2017.

Team diagnostics and innovation

We had a very enjoyable time working with a Life Science start-up where we combined our team diagnostic approach for team building, with a session on innovation. The ability to innovate is one of the attributes of high performance teams, but one that is not often explored as a stand-alone topic.

Going beyond line manager and team development skills

RiverRhee’s Associates have expertise in a range of disciplines, and it’s been exciting to be able to develop and deliver on a number of these this year.

We continue to get demand for our one-day course on “Lean and Six Sigma“, and also delivered our Green Belt training, consisting of 6-7 modules to ten delegates in an in-house course.

One-slide summary of some of the key aspects of project management - as used in RiverRhee's training courses

One-slide summary of some of the key aspects of project management

Our one-day course on “Project Management” proved very popular as an in-house course.  We’ve found that many project managers can benefit from having the time to learn about the basics of such things as: how to put together a project plan; tools to help them manage risks and issues, decisions and actions; the team dynamics they will encounter.

We ran our new course, with John Hicks, on The First Steps in Selling.

Elisabeth also had some great opportunities to facilitate events on the topic of “Managing Change” in her capacity as committee member for the APM Enabling Change SIG, such as the recent one on AstraZeneca’s relocation to Cambridge.

The Effective Team's Knowledge Management Workbook, RiverRhee Publishing, 2016

Last but not least, we had a big demand for our course with CILIP on “Good Practices in Knowledge Sharing and Collaboration“.  It ran three times in November, a timely complement to our new publication: The “The Effective Team’s Knowledge Management Workbook“, RiverRhee Publishing, 2016.

Wishing you an enjoyable and restful holiday – and all the best for 2017

We are aware that these final two to three months of the year are particularly busy for many of our customers.  Like us you’ll be ready for a good holiday with friends and families.  We wish you all the best, and look forward to working with you again in 2017.

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops and one-to-one coaching, and how we can help you to create exceptional managers and teams.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

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How to create exceptional managers and teams – a snapshot. RiverRhee Consulting newsletter, January – February 2016.

By Elisabeth Goodman, 12th February, 2016

The seminars and workshops that we have been delivering during January and February have been typical of our work in enhancing team effectiveness.  So we thought we would share four aspects, and eight tools representing some of the most popular approaches.

  1. Building an understanding of the strengths within your team
    • OPP’s MBTI ‘flip-a-type tips’, and Belbin’s Team Roles
  2. Fostering individual development
    • The GROW model of coaching, and ‘clean questions’
  3. Enabling change
    • Common factors for successful change, and creating navigators rather than victims of change
  4. Simple tools to enhance your effectiveness
    • Lean Sigma’s 5S, and the Mind Gym’s ‘5Ds’

Building an understanding of the strengths within your team

We started the year with a team workshop using OPP‘s MBTI ‘flip-a-type tips’.

OPP's MBTI Flip-a-type tips

OPP’s MBTI Flip-a-type tips

It’s an insightful tool for understanding the dynamics between people. Through it you can explore your respective strengths and how to work more effectively together and build stronger relationships within the team.

The Belbin Team Roles also continue to provide valuable insights on how to make good use of the diversity within a team and also the gaps that the team might want to address.  We delivered two in-house courses where we used scenarios to bring this diversity to light.

Fostering individual development

The GROW model of coaching continues to be a favourite in our team workshops and management training courses. This simple tools enables managers to switch from a directive to a supportive approach, and to cultivate individuals’ ownership and initiative in solving their problems.

GROW - a coaching model

GROW – a coaching model

Active listening and open questions are key to a manager’s effectiveness as a coach. I’m exploring ‘clean questions‘ with my peers in my NLP learning group as an additional tool to support this.  More on this in due course.

Enabling change

Managers and teams are subject to continuous change – whether they are leading it or dealing with its implications.  I’ve spoken in two recent seminars in my capacity as committee member of the APM Enabling Change SIG and as a practitioner / trainer in managing change. Delegates at one of the seminars had a good discussion that have helped us to identify more common factors for managing successful change.

I also continue to be passionate about the things we can do to create navigators rather than victims of change.

Creating navigators rather than victims of change

Creating navigators rather than victims of change

Simple tools to enhance your effectiveness

We’ve delivered two Lean Sigma courses this month during which I introduced our new 5S video developed for us by John Stinson.

5S video by RiverRhee

5S video by RiverRhee

Like many Lean Sigma tools it gives you a structured approach to a relatively simple concept that can make a big impact on an individual’s or team’s work. Several of our delegates indicated that they would be applying it to their desk, in their labs or in their storage areas.

How to make better use of their time continues to be one of the challenges faced by the managers attending our courses. The Mind Gym’s mantra that “there will never be enough time” to do all the things we want to do, but the main thing is to be happy about how we are using it, continues to strike a chord.  The “5 D”s combined with Stephen R. Covey’s urgent/important matrix are simple tools that are popular with our delegates.

The 5 Ds for managing time

The 5 Ds for managing time

What’s next?

Our portfolio of courses can be adapted and expanded to match your own portfolio of requirements so that your managers and teams get just the training and development that they need.  For instance we have recently carried out a training needs analysis for an SME and designed a one-day Management Training workshop for their managers.  And we have created a couple of new half-day courses at the request of another organisation one of which “Effective Influencing and Communication” has now been added to our portfolio.

We can carry out a training needs analysis for your organisation and design the right content just for you.  Or you could take a look at the full list of RiverRhee’s training courses and contact us with your choices.

Do get in touch to help us deliver the right portfolio and approach for you.

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Focus on collaboration. RiverRhee Consulting Newsletter, September – October 2015

By Elisabeth Goodman, 13th October 2015

Why focus on collaboration?

I like to pick a topical theme for these bi-monthly newsletters, and, although the projects that RiverRhee has been engaged in since the summer have been quite a mix, collaboration seems to be a tidy theme to blend them all together.

Collaboration is also the topic I chose for my latest blog (Is it psychobabble? How better understanding can lead to better collaboration).

Finally, the autumn issue for APM’s Project magazine includes a highlighted blog on collaboration, and also an article featuring collaboration as one of three magic words for project management [1]– so they confirmed my choice of theme!

As defined in the APM highlighted blog “Don’t be seduced by the drive to collaborate” (Jim Dale, 6th June 2015) collaboration is: ‘the action of working with someone to produce something’. Whilst Dale’s blog focuses on collaboration (or alliances) between organisations, RiverRhee’s focus is more on how to promote effective collaboration within organisations.

Delegates collaborating during an Introduction to Management course

Delegates collaborating during an Introduction to Management course

The three aspects of collaboration addressed in this newsletter are inspired by:

  • The enthusiasm with which delegates in our Introduction to Management and Supervisor Training courses and Team Effectiveness workshops gain new insights about themselves and the people that they work with
  • The richness of opportunities identified when operational and project teams take the time to carry out team diagnostics or learning reviews to explore how they could work together more effectively
  • The tremendous benefits that teams can gain for example in idea generation, problem resolution, decision making and innovation from the support of a knowledge facilitator

Strength in diversity

When managers recruit new team members, there is a risk that they will recruit very similar people on the premise that this will result in greater team harmony. However, as our delegates learn, a team is enriched by the diversity that their members can bring.

A high performing team is where that diversity is nurtured. It is where the manager, as well as each team member has learnt to understand their own and each other’s strengths, and how they can use these strengths and support each other to collaborate more effectively.

In the past few weeks Janet Burton and I have used role-play based on the Belbin team roles in our Introduction to Management course to help people appreciate how this approach to diversity can enrich the work of their teams. We have also used resources such as OPP’s ‘Flip-a-type-tips’ with delegates in a Team Effectiveness workshop to understand people’s MBTI profiles and how to enrich communication and support colleagues in times of stress.

OPP's MBTI Flip-a-type tip

OPP’s MBTI Flip-a-type tip

I am pleased to say that we have enriched the diversity of our own team by adding Liz Mercer as a RiverRhee Associate. You can find out more about Liz and our other Associates on the “Who we are” page of our website.

Continuous improvement for teams

There are some powerful knowledge management techniques to help teams learn from their experiences and so improve the quality of their collaborations. John Riddell and I helped to design a Learning Retrospect, or Learning Review for one team, which I then facilitated.

A Learning Retrospect is usually carried out at the end of a project, and can last a half-day or longer in a workshop-style environment. It can review the whole history of a project, and is usually more formally structured and facilitated than the more widely known and adopted After Action Review (AAR).

Because of the depth of information to be covered, the questions are typically explored through written as well as verbal dialogue, for instance through the use of a pre-workshop survey, followed by the workshop itself.

Radar diagramme showing the use of a rating scale for a team diagnostic

Radar diagramme showing the use of a rating scale for a team diagnostic

We have found that the use of a rating scale, and portrayal of the results on a radar diagramme, supported by summarized textual comments, to be powerful enablers of in-depth conversations, and productive triggers for recommendations for improving the team’s collaboration.

Knowledge facilitation

Another aspect of knowledge management that John and I have been engaged in is developing “A short module designed to introduce Library and Information Professionals to their potential to foster effective knowledge sharing and collaboration in their organisation.”

This free online course, now available on CILIP’s (Chartered Institute of Library and Information Professionals) Virtual Learning Environment (VLE), shows how these “Knowledge Facilitators” can add their subject knowledge and professional skills to those of the team that they are supporting and so enhance the quality of decision making, innovation and other activities arising out of effective collaboration.

Screenshot of our video as part of the CILIP VLE course on 'Adding value as knowledge facilitators'

Screenshot of our video in CILIP’s new VLE course on ‘Adding value as a knowledge facilitator’

The course can be accessed on the CILIP VLE website.

Conclusion

I’ve shared a few ideas about how you might enhance the collaboration within your team. Which of these might you explore? Are there other approaches that you have found can really make a difference to how well you and/or your colleagues collaborate?

About RiverRhee Consulting

RiverRhee Consulting has been delivering training, mainly in the form of workshops, and coaching since 2009.

Subject areas include:

  • Supervisor and management skills.
  • Team building & effectiveness.
  • Operational excellence (Lean and Six Sigma).
  • Change management.
  • Project management.
  • Knowledge management.

We are training providers for several library and information groups such as CILIP, Aslib, TFPL, and for One Nucleus and Cogent Skills.

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015 and beyond.

Further notes

[1] Clare Belsey. Three magic words. What is the difference between collaboration, interfacing and integration on a construction project? Project, Autumn 2015, pp.64-65

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New opportunities for the Autumn? RiverRhee Consulting Newsletter, July – August 2015

By Elisabeth Goodman, 14th August 2015

Summer holidays – a time to think about and try something new?

A place for reflection on holiday

A place and a time for reflection….

July and August are a strange couple of months with colleagues going and coming back from holiday. Work can become fragmented as a consequence, but it can also be a very energising time with a bit of peace and quiet to think about and try something new.

We’ve been doing a bit of the latter, so that I’m using this relatively short newsletter to share some of our thinking about potential new courses and see if any of them might appeal to you.  I’ve also listed the courses that we have scheduled for the Autumn in case you would like to sign up for one of those.

Potential new courses

One of the ways in which we have been developing our thinking is in discussion with other organisations.  So for instance:
RiverRhee, which delivers the Introduction to Management, and Supervisor Training (and other) courses, and Perla Development, which delivers the Leading Virtual Teams course, are considering offering two new courses for One Nucleus members, and would like to gauge your interest in these.

Open Innovation from a Biotech or CRO perspective
Are you considering or already engaged in a collaborative working relationship with Pharma, the NHS, Academia and others? Would you like some guidance on how to do this more effectively? RiverRhee is considering putting together a one- to two- day course to explore the challenges and opportunities of collaboration in an Open Innovation environment.

Topics could include:
• What is Open Innovation, why do it? Developing a definition for your organisation
• Exploring case studies from other organisations
• Developing a strategy / roadmap for your organisation
• Identifying and addressing challenges, best practices and opportunities (organisational, cultural, technological, IP etc.)
• Developing individual action plans

Trainers and facilitators would include subject matter experts with direct experience of the various aspects of the course. Please contact Elisabeth Goodman (elisabeth@riverrhee.com, 07876 130 817) if you would be interested in participating as a delegate, or as a trainer/facilitator.

Management Development Workshop – deepening your management skills
Have you had some training in, or experience of, management and would like to explore ways to deepen your skills? Would you like to understand your strengths and potential blind spots better and use them to greater effect in your interaction with others?

As a manager and leader in your organisation it’s sometimes hard to deliver your team goals effectively. Successfully getting work done through others, effecting the change you want to make and influencing those above you takes self-awareness, self-management and an ability to maintain effective working relationships – the core elements of Emotional Intelligence.

“The rules for work are changing. We’re being judged by a new yard-stick: not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other” – Daniel Goleman: Working with Emotional Intelligence

Using the Myers Briggs Type Indicator as a platform for considering your work style, this half day workshop would create new insights on how to build on your natural style as a manager and work on steps to help you interact more effectively with others.

Have you recently attended the RiverRhee Introduction to Management or Supervisor Training courses, or have you been a manager for a while now and want to make a step change in your performance?

Do get in touch with either Elisabeth Goodman (elisabeth@riverrhee.com, 07876 130 817), or Liz Mercer (liz@perladevelopment.co.uk, 07825 229686).

The workshop could also be run within a single organisation for a group of interested managers.

Are you experiencing anxiety as the result of change in the workplace?  Is this affecting the quality of your work, or preventing you from achieving your targets?  Would you like to be feeling calm and in control of any change in your workplace? 

Managing and Dealing with Change
RiverRhee already runs a full-day course on Managing Change for business leaders, project managers and line managers which draws on a full range of behavioural and procedural concepts and techniques in a participative and practical way, to equip participants with the necessary skills and tools for effective business change.

If you are looking for something that will go deeper, and feel that you would like to address the anxiety that is affecting your ability to deliver, you may be interested in our proposed additional half-day course on Dealing with change. The course, which will also be available in-house and on a one-to-one basis, will help you to:

  • Understand the nature, root cause and triggers of your anxious responses to change
  • Access resources and solutions that will help you to address that anxiety
  • Begin to practise and embed your new responses to change

If you would like to enquire about our new Dealing with change course, please get in touch with Elisabeth Goodman (elisabeth@riverrhee.com, 07876 130 817).

Other courses available to you in the Autumn

We’ve been getting some wonderful feedback on our courses, and recently included the following testimonials in the publicity that we circulated for an exhibition stand at the Babraham Research Campus in Cambridge.

“The two trainers were brilliant. Very knowledgeable, fun, engaging and I would recommend this course to any managers.”

“The atmosphere of the course was fantastic and the course content covered all the areas I needed help on. The one-to-one coaching session was especially helpful.”

“I thoroughly enjoyed the course, certainly an eye-opener – both trainers incredibly knowledgeable and very easy to listen to!! Thank you! P.S. Will highly recommend.”

If you would like to access similarly positive experiences, then you might like to consider one of our courses that have been scheduled for the Autumn – details of which are available through the RiverRhee Consulting website.

  • Introduction to Management (3-day course) – 22nd – 24th September
  • Managing Change (1-day course) – 12th October
  • Introduction to Lean and Six Sigma (1-day course) – 2nd November

Other courses that are available on demand include:

  • Building Highly Effective Teams
  • Supervisor Training
  • Conducting Effective Performance Reviews and Appraisals
  • Effective Project Planning and Management
  • Myers Briggs Type Indicator (MBTI)
  • Belbin Team Roles

Happy Holidays if you are just about to go – welcome back and I hope you are feeling refreshed if you have just come back!

About RiverRhee Consulting

RiverRhee Consulting has been delivering training, mainly in the form of workshops, and coaching since 2009.

Subject areas include:

  • Supervisor and management skills.
  • Team building & effectiveness.
  • Operational excellence (Lean and Six Sigma).
  • Change management.
  • Project management.
  • Knowledge management.

We are training providers for several library and information groups such as CILIP, Aslib, TFPL.  Discounts are available for One Nucleus members, and through the Cogent Skills, Skills for Growth programme.

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015 and beyond.

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Building your team in 2015. RiverRhee Consulting Newsletter, January – February 2015

By RiverRhee Consulting, 2nd February 2015

We’ve had a busy start to the year delivering in-house training on management skills and performance reviews, and Janet Burton and Elisabeth Goodman are looking forward to delivering our popular “Introduction to Management” open access course in Melbourn (UK) in March. Details of this and other upcoming courses can be found at the end of this newsletter, or on the RiverRhee Consulting website.

We also like to add new skills to our portfolio each year, and thanks to Elisabeth’s recent accreditation, can now add the Belbin Team Roles alongside MBTI (Myers Briggs Type Indicator), and NLP (NeuroLinguisticProgramming). These tools can be very powerful not only to help us understand our individual strengths and make better use of them, but also to foster stronger relationships and communication both within and outside the team.

Whilst white water rafting may be one approach to building your team, it’s not the one that everyone would choose.  We thought we’d devote this newsletter to exploring how you could use personality tools and other approaches to engage your team members in building your team in 2015.

Using personality tools to develop the team

There is a whole host of tools available to help us better understand our own and other’s strengths, and so plan how we can make better use of these strengths to build stronger relationships and improved communication within a team.

Some people are concerned about the risk of being ‘put in boxes’, but it is the individual’s choice to share their profile or not. At any rate, we can all choose to and do behave differently from our profiles, and we can and do learn skills in areas that are not our natural strengths.

As accredited practitioners, RiverRhee Associates can help your team explore the ethical and constructive use of such tools as Belbin Team Roles, MBTI (Myers Briggs Type Indicator), and NLP (NeuroLinguisticProgramming) for developing your team.

MBTI summary slide

MBTI summary slide

 

Defining a common team purpose and goals

Strong teams don’t just rely on good working relationships. They are also aligned around a clear team purpose and goals: the ‘why’ and the ‘what’ of their day-to-day existence. Having common values will also enable team members to work together more effectively and so become a high performance team.

As Elisabeth describes in Chapter 3 of her recently published “The Effective Team’s High Performance Workbook”, “a team’s vision sets out what it aspires to do. It is a futuristic statement .. [that] is meant to inspire the team and attract its stakeholders to do business with it.” So a team might have a vision something like this: “we are recognised as a centre of excellence in what we do. Our peers consult us as a role model for how they too can excel in their work.”

The Effective Team's High Performance Workbook, RiverRhee Publishing, 2014

The Effective Team’s High Performance Workbook, RiverRhee Publishing, 2014

As for goals, the ideal is to have a cascade from the organisation’s objectives, through to those of each department and team and hence to the individual: a joined up approach that not all organisations that we work with find easy to achieve.

Finally, as also described in the book, “values represent how we go about our work: how we see ourselves, what we would like others to hear about us, what we feel is important.” These values might include expertise in the team’s area of work, being attentive and responsive to customers, or always behaving with integrity. Team building events are a good opportunity for people to share what values they care about, and which ones they could align themselves around as a team.

Identifying and agreeing opportunities to enhance working practices

Team building events are also a golden opportunity to review working practices, and to engage everyone in how these could be improved. As external facilitators, we help people to articulate what could be improved, and how, if needs be anonymously. We collate all of the suggestions for improvement, as well as confirmation of what is working well, and so facilitate constructive discussions during the team building event.

Areas covered in past events have included internal communication, clarity of roles, managing workloads, meeting management and more. Again, a full list of potential working practices to explore, along with suggestions for the pre-workshop diagnostic, can be found in “The Effective Team’s High Performance Workbook”.

Upcoming courses and events

We are delighted that John Riddell and Elisabeth Goodman’s application to present a masterclass on “How to add value to your organisation as a ‘knowledge facilitator’” at CILIP’s 2015 conference has just been accepted. This interactive session will give us an opportunity to share and explore insights from our book: “Knowledge Management in the Pharmaceutical Industry”, Gower, 2014 and more!

Details of all our upcoming courses and events are kept up-to-date on the RiverRhee Consulting website. Here is what is coming up in the next few months:

  • Managing Change (with One Nucleus and Cogent) – 23rd February, Melbourn (UK)
  • Elisabeth Goodman will be co-presenting at the APM Midlands branch event – How to keep programmes on track and teams inspired during periods of change, 24th February, Nottingham
  • Introduction to Management (with One Nucleus and Cogent ) – 17th-19th March, Melbourn (UK)
  • Effective Project Planning and Management(with TFPL) – 23rd April, London
  • Introduction to Lean and Six Sigma (with One Nucleus and Cogent), 27th April, Melbourn (UK)

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

 

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