Tag Archives: customer relationship management

Developing your team in 2013. RiverRhee Consulting Newsletter, Jan – Feb 2013

Developing your team in 2013

When RiverRhee Consulting started up in 2009 much of the Western world was already experiencing economic problems. There has been little let up since.

Companies have a choice at this time to tighten their belts and/or to invest in the development of their staff in anticipation of better years to come.  Some of our clients have chosen to do the latter, and it is thanks to them that we can continue to offer a rich portfolio of training for the coming year.

Our January – February 2013 bi-monthly newsletter therefore focuses on our range of training, and how it could help you to develop your team in 2013.

Customer relationship management and change management

It may on first sight seem strange to discuss customer relationship management and change management in the same breath, but both of these activities require listening to and understanding your stakeholders in the context of your business objectives, and then shaping and delivering your products and services, communication, training and / or support accordingly.

Our revised UKeIG course Marketing and internal change: a case study based approach… , that Elisabeth Goodman is delivering in conjunction with Shaida Dorabjee, explores this association in more detail.

Our off-site Change Management courses have been amongst our most popular over the years.  Other courses scheduled for 2013 include:

As with all of our courses, we can develop tailored versions for delivery within your organisation.  Our course with CILIP is an example of one such offering:

We can also deliver an updated version of our original course for the CILIP East of England branch:

Operational excellence, Process Improvement, Lean and Six Sigma

Many organisations are looking for ways to ensure that they deliver quality to their customers whilst managing growing demands on their time, with limited resources (‘doing more with what you’ve got’).

The Lean and Six Sigma principles and tool-set are variations on approaches that people have used to improve the way they work over countless years, and they are continuing to evolve.

Our interactive workshops have been very popular, and have enabled our clients to identify ways to improve their processes and address their challenges, as they learn.

Our scheduled course for 2013 is:

Other courses a-waiting scheduling, available on demand or that can be customised for your needs include:

Knowledge Management

Although this concept has also been around for many years, project and operational teams still grapple with how to make the most of the internal and external insights and expertise available to them.  We have a course available through CILIP, and can also help people make the most of social media tools such as LinkedIn to meet this need.

Project Management

Project management techniques can be applied to individuals’ everyday work, to broader team goals, or to an organisation’s more strategic programme of work.  The approaches involved are not rocket-science – but with careful planning and on-going management, individuals, teams, and organisations as a whole can ensure that they achieve their operational and strategic goals to the desired time, cost and quality in as painless a way as possible. These are examples of the training that we provide or can customise for your needs:

Enhancing team effectiveness

Being able to help your team to work more effectively is what we are most passionate about.  All of our courses are variations on this theme.  But we can also address the effectiveness of your team as a whole: personal awareness, relationship building, team development and more.  Here are examples of the courses that we can deliver for you, including our first one to explicitly include MBTI (Myers Briggs Type Indicator):

If you’d like to find out more

Do get in touch if you’d like to find out more about RiverRhee Consulting, our range of off-site and in-house courses, and how we can help you to enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

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