Tag Archives: Lorraine Warne

The curious learner. RiverRhee Consulting Newsletter, May-June 2015

By Elisabeth Goodman, 13th June, 2015

Why be a “curious learner”?

I have just come back from an invigorating visit to Belgium and the annual awards ceremony for the students of the British School of Brussels (BSB), my ex-school and one that my father, Mike Goodman, was a co-founder of.  The school’s motto is “Learning together, inspiring success” and both the Principal of the school Sue Woodroofe, and the attending BSB Trustee, Belgian Minister of State Mark Eyskens, helped to drive this message home.

Leuven University Library

Leuven University Library – BSB students are presented with their annual awards in the nearby University hall.

The second influence for this newsletter’s theme actually came a few days earlier in the form of an article in The Observer of 7th June by Ian Leslie, author of “Curious: The Desire to Know and Why your Future Depends on it”. This is where I came across the phrase “curious learner”. Leslie’s observations on the importance of enquiring minds and continuous learning to create the intellectual capital that is crucial to today’s innovative world really struck a chord.

So what is the connection with RiverRhee Consulting?

We at RiverRhee are continuously developing our own knowledge

Sue Woodroofe suggested that the purpose of learning should not just be one of imparting knowledge, but of giving students the means to develop their wisdom! Ian Leslie suggested that we should be helping students to become not only specialists (suited for specific jobs) but also generalists, with a curiosity that enables them to span many disciplines; echoes perhaps of the likes of Leonardo de Vinci and the Renaissance man, but also of successful modern day managers and entrepreneurs such as Steve Jobs and Richard Branson.

We are striving for something like this in developing our own knowledge at RiverRhee, continuously learning about new areas that will bring novelty and added depth to all of our offerings for enhancing team effectiveness and for creating exceptional managers and teams.

So for instance I attended the first of what I hope will be many more workshops with David Hall from The Ideas Centre to enrich how we facilitate workshops (see Facilitation – some new ideas) in general, and also approaches to continuous improvement in our Introduction to Lean Sigma training.

Using lego with The Ideas Centre for solution development

Using lego with The Ideas Centre for solution development

I have been exploring Motivational Maps with Joy Bemrose of Winning Workplace (this is also something that our Associate Lorraine Warne can also support) as something additional to share in our Supervisor Training and Introduction to Management courses. How to motivate their direct reports is something that our delegates often flag as a particular challenge.

Janet Burton and I are always looking for ways to deliver greater value to the delegates in our Introduction to Management course. The feedback that we receive is invaluable for this, but we are also going to pilot a new approach in next week’s course: inviting a guest speaker to lead a 30 minute slot on a new topic that we believe will be of interest. Next week’s guest is Jacqui Watson of SymplyChange Ltd, speaking on Transactional Analysis as an additional resource for dealing with difficult situations. We are open to suggestions as to what will appear in September’s course.

I have been working with another of our Associates, Margie Gardiner to develop some further content, in response to a customer’s request, for our Introduction to Lean Sigma course. Like many approaches to Lean and Six Sigma, ‘5S’ (Sort, Store, Shine, Standardise, Sustain) provides a relatively simple but structured approach for better organising and streamlining our work, and thereby make better use of our time and resources. This added content will also appear in my latest workbook “The Effective Team’s Operational Excellence Workbook” that will be coming out shortly.

Other ways in which we help our clients to be curious learners

Our ideal clients are those who come to us because they have a desire to learn some new principles and tools that will enable them to address their challenges at work. So we take an “action learning” approach to our workshops, and in our coaching and consulting. Our clients bring their challenges. We teach them some approaches. They apply the approaches and gain new knowledge and skills, as well as real solutions to their challenges.

People come to us as curious learners, and hopefully they continue as such beyond their interactions with us.

So our management workshops are very interactive, as shown in our latest RiverRhee Consulting: Management Workshops video.

An interactive exercise in our Introduction to Management course

An interactive exercise in our Introduction to Management course

As delegates to our November Introduction to Lean Sigma course will discover this topic is all about stimulating continuous learning for continuous improvement.

John Riddell’s and my upcoming conference ‘master class’ at CILIP’s 2015 conference will be promoting “learning before, during and after” to enable library and information professionals to act as ‘knowledge facilitators’ in their organisations.

Last but not least, October’s Managing Change course will continue to encourages those working in Life Science based organisations to learn to understand those affected by the change in order to more effectively deliver change programmes. In fact I was interested to hear Belgian Minister of State Mark Eyskens’ assertion that our general understanding of cognitive behaviour i.e. how we all think and operate, lags far behind many other branches of our knowledge. No wonder that their own and other’s behavioural reactions to change is the aspect that so many leaders of change find the most challenging!

Time to have some more conversations with Lorraine Warne on how NLP is an “instruction manual for the mind”.  We can learn a lot from personality tools such as MBTI and Belbin Team Roles too as per this recent testimonial from one of our clients: “I’m sure I speak for all of the team when I say how informative and valuable yesterday’s [Belbin Team Roles] session was.  I know that we will be able to use this new-found knowledge to grow stronger individually, as a team and as a business – thank you.”

Closing thoughts

I continue to do voluntary work as a Trustee with The Red Balloon Learner Centre in Cambridge, and have also recently become involved as a volunteer assisting the Cambridge Area 14-19 Partnership.  It is extremely rewarding to contribute to young people’s learning in this way and to gain a window into their world which is so insightful for our own approach to work and life in general.

I’d like to finish by quoting another article, this time in the Observer Magazine of 7th June, with Stephen Mangan who said: “I’d like my kids to know that everyone’s making it up as they go along. You want to find that balance between self-confidence and arrogance, and an ability to enjoy the moment versus an ambition to improve.” I might suggest replacing the word “arrogance” with “humility” and insert ‘by being a curious learner” before the final full stop. I certainly agree that we should have fun and enjoy our continuous improvement journey!

About RiverRhee Consulting

RiverRhee Consulting has been delivering training, mainly in the form of workshops, and coaching since 2009.

Subject areas include:

  • Supervisor and management skills.
  • Team building & effectiveness.
  • Operational excellence (Lean and Six Sigma).
  • Change management.
  • Project management.
  • Knowledge management.

We are training providers for several library and information groups such as CILIP, Aslib, TFPL.  Discounts are available for One Nucleus members, and through the Cogent Skills, Skills for Growth programme.

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015 and beyond.

Elisabeth Goodman receiving the Cogent Skills Assured Training Provider certificate on behalf of RiverRhee Consulting

Elisabeth Goodman receiving the Cogent Skills Assured Training Provider certificate in May, on behalf of RiverRhee Consulting

Leave a comment

Filed under Newsletter, Uncategorized

Looking back on 2014 and forward to 2015. RiverRhee Consulting Newsletter, November – December 2014

RiverRhee Consulting, 11th December 2014

Introduction

December is traditionally a time when many of us reflect on our achievements, what we have learned and what we can look forward to in the coming year.

2014 has been our most active and varied year so far, in the just over five years of RiverRhee’s existence. We thought we would share a little about our achievements and our learning, and several things that might be of interest to you in 2015 under the headings:

  • Developing management and interpersonal skills
  • Managing and dealing with change
  • Continuous improvement
  • Knowledge management
  • Strategy facilitation
  • Upcoming courses

Developing management and interpersonal skills is an important area for growing SMEs as well as larger organisations

Interest in Elisabeth Goodman’s and Janet Burton’s off-site courses and customised in-house training and coaching for new managers and supervisors has really taken off in 2014. Our client base for management related skills is continuing to expand with bookings for January through to March 2015.

Delegates at our Introduction to Management course, September 2014

Delegates at our Introduction to Management course, September 2014

We have learnt that some SMEs can spare the time for people to attend our off-site 3-day Introduction to Management course and really appreciate the opportunity to network with and learn from colleagues from other companies.

Equally important though, is our ability to customise our Supervisor Training course so that the content and duration match what other clients would prefer to have delivered in-house. Elisabeth and Janet ran one such course for Red Balloon, Cambridge and subsequently shared the experience in the blog “There will never be enough time

Sometimes our support takes the form of short coaching sessions with individual managers – we did some of this in 2014, and are due to do more in 2015.

How to enhance team effectiveness is one of the topics included in supervisor and management training, and Elisabeth recently published “The Effective Team’s High Performance Workbook”, now available through Amazon as well as through the RiverRhee publishing page.

We’ve also found that SMEs appreciate the help we can give them in reviewing and rolling out improved performance review and appraisal processes . And we have used Elisabeth’s and Lorraine Warne’s skills in MBTI (Myers Briggs Type Indicator) and NLP (NeuroLinguisticProgramming) to help individuals understand their strengths and enhance their interpersonal skills.

Managing and dealing with change is a big topic of interest

We have run workshops and delivered seminars on the subject of change for Library and Information organisations (CILIP, UKeIG, Health Libraries Group), and at Project Management (APM) events in 2014 (see for example “Common factors for managing successful change“).

Changing the way we change - APM event at GSK June 2014

Changing the way we change – APM event at GSK June 2014

This subject continues to be something that people would like more help with, so that they can make change happen in a more positive and effective way.

We have introduced a new off-site course on Managing Change for Life Science organisations in 2015 and look forward to finding out how popular this will be.

Elisabeth Goodman became the ‘pillar lead’ for Capabilities and Methods in the APM Enabling Change SIG, and this is already giving her access to new knowledge to bring into our work with clients. We also recently heard that Elisabeth’s jointly authored article with Lucy Loh’s “Organizational Change: A Critical Challenge for Team Effectiveness” is to be included in a collection of such articles in an academic work entitled “Change Leadership” edited by Colette Dumas and Richard H. Beinecke which will be published by SAGE Publications in May 2015.

There continues to be an appetite for continuous improvement

We have continued to run in-house courses on Lean and Six Sigma, and are now offering this also as an off-site course in 2015. In fact, this is one of three courses (the other two being Introduction to Management, and Managing Change) that we are now accredited to deliver through Cogent as another source of potential subsidised funding for SMEs. (Elisabeth also continues to be a registered coach and trainer with the GrowthAccelerator programme and organised a fairly well attended free event with them at Babraham Science Park in the summer.)

We delivered a half-day version of the Lean and Six Sigma course as one of two seminars with Janet Burton for the Herts Chamber of Commerce, and there are prospects of delivering more of these in 2015.

We facilitated some in-house continuous improvement with an academic organisation during 2014, and a few of the delegates who visited our stand at One Nucleus’ recent Genesis event also expressed interest to Sue Parkins and John Riddell in potential support from us in this area in 2015.

(By the way, Sue joined our team of associates during 2014, along with Paul Hadland, Rose Bolton and Margie Gardiner.  We shared a little more about the team under the theme of “What motivates us in our work“.)

Look out for Elisabeth’s next book on the topic of continuous improvement in 2015: “The Effective Team’s Operational Excellence Workbook”.

Our work in knowledge management has picked up some new momentum

The big news was the publication of Elisabeth and John’s book with Gower “Knowledge Management in the Pharmaceutical Industry” at the end of August. An immediate outcome was that we were invited to give an “inspiring” talk to help a Pharmaceutical company develop its knowledge management strategy.

Knowledge Management in the Pharmaceutical Industry, by Elisabeth Goodman and John Riddell

Knowledge Management in the Pharmaceutical Industry, by Elisabeth Goodman and John Riddell

Elisabeth also delivered a session on Knowledge Management to IMPI earlier in the year on behalf of TFPL, and worked with the Open University Library Services to carry out an audit and facilitate a stakeholder workshop for their metadata project.

Our strategy facilitation skills have been in demand

We returned to the EU organisation that Elisabeth and Lorraine Warne had worked with in 2013 to help them shape their forward strategy.

We called in another independent consultant, Janette Thomas, at the start of the year to help us with a strategic workshop with a health research organisation.

And Elisabeth has been working with a government organisation to facilitate a workshop and a focus group to help shape one of their strategies.

Upcoming courses

Details of our upcoming courses and events are kept up-to-date on our website. Here is what the list is looking like at the moment:

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

Meanwhile, we wish you a healthy and happy end of year and start to 2015…

 

Leave a comment

Filed under Newsletter

What motivates us in our work? RiverRhee Consulting Newsletter, March-April 2014

What motivates us in our work?

In our Introduction to Management, and Supervisor Training courses with One Nucleus, we help delegates explore what motivates them and members of their teams in their work.  This is also a theme which Elisabeth Goodman is exploring as she writes the second of her RiverRhee Publishing workbooks – “The Effective Team’s High Performance Workbook”.  (The first, “The Effective Team’s Change Management Workbook” was published in November 2013.) There are many models depicting what motivates us in our work, and yet Abraham Maslow’s (1908-1970) hierarchy of needs is still one of the most popular.  His hierarchy ranges from the basic physiological needs, through social belonging, and on to self-actualisation. We have also been expanding the pool of RiverRhee Consulting Associates, and so we thought it would be fun to find out what motivates us in our work as a way of  introducing all of us to you.  We would be interested to hear if and how what motivates us reflects or resonates with you.  Do you feel the same, or differently?

Bringing ideas and new knowledge into our work and that of others

Knowledge Management is a key area of expertise for John Riddell, so it is fitting that one of the things that motivates him is: “when people learn something that enables them to do their job better, whether this is by using existing knowledge or creating new knowledge”.

John Riddell is a certified practitioner in Lean Six Sigma and is highly experienced in knowledge management.

John Riddell is a certified practitioner in Lean Six Sigma and is highly experienced in knowledge management.

Other things that motivate John: “I get a buzz when I’ve helped people to help each other. I also love it when a plan comes together!” Elisabeth Goodman also enjoys “Translating ideas into something tangible that will help people think about their work differently”, she uses this creativity to shape the range of training, coaching, consultancy services, and publications from RiverRhee Consulting.

Elisabeth Goodman is an experienced and certified practitioner in change management, Lean Six Sigma, MBTI, and an expert in knowledge management

Elisabeth Goodman is an experienced and certified practitioner in change management, Lean Six Sigma, MBTI, and an expert in knowledge management

She particularly likes “Introducing structures and tools to teams and managers to take away any pain or anxiety that have been preventing them from enjoying or feeling fulfilled in their work.”

Helping people generally

Being able to help others is a big motivator for all RiverRhee Associates.  Here is an example from Sue Parkins: “Helping people develop and achieve their full potential.”  Sue has a proven track record in using these skills to deliver business benefits both in the Pharmaceutical Industry and Healthcare.

Sue Parkins Sue is an experienced and certified practitioner in Lean Six Sigma and change management

Sue Parkins Sue is an experienced and certified practitioner in Lean Six Sigma and change management

Sue is also motivated by “Adding real value and enhancing a process or business”

“Working with folk who care about people and quality” is also a key motivator for Paul Hadland, a great attribute for someone who has honed his IT-related skills by working as an information scientist, systems developer, and director of strategic consulting.

Paul Hadland has worked as a management consultant on change projects in pharmaceutical, animal health, consumer goods and consumer electronics companies

Paul Hadland has worked as a management consultant on change projects in pharmaceutical, animal health, consumer goods and consumer electronics companies

Paul is also motivated by “Making a perceptible difference.”

Making a difference to how people work

One of the main ways in which we make a difference to businesses and teams is by helping them to enhance their processes.  As Rose Bolton puts it, it’s about “Working with people to find ways of doing things that make work simpler, easier, more efficient and effective.”

Rose Bolton has a proven track record in managing service improvement initiatives, including the development and implementation of IT projects

Rose Bolton is a Human Resource professional with a proven track record in managing service improvement initiatives, including the development and implementation of IT projects

We also make a difference by helping people to increase their personal effectiveness for their work within formal and informal teams.  This is reflected by Lorraine Warne’s motivation “I get a great deal of work satisfaction by passing on the knowledge of mind tools to delegates, (teaching delegates to dip into their super computer, the unconscious) to increase work excellence.”

Lorraine Warne has a passion for working with individuals and organisations so that they can increase their personal effectiveness.

Lorraine Warne has a passion for working with individuals and organisations so that they can increase their personal effectiveness.

Many of us are running our own businesses as well as working as RiverRhee Associates.  This also enables us to bring a diversity of experience to the RiverRhee team.  So Lorraine also has this motivation “Making a difference to the human race through running NLP Practitioner and NLP Master Practitioner courses and 1 to 1 coaching.” (Incidentally, Elisabeth attended one of Lorraine’s courses during March, so that she is now an accredited NLP Practitioner.)

Getting that positive feedback

One of the ways in which we build continuous improvement and quality into our work is by asking for feedback from our clients during and on completion of each of our engagements.  We take suggestions for improvement seriously, but also enjoy receiving that positive feedback. Here’s how Margie Gardiner puts it “A big motivator for me is when a client ‘gets’ it and can see how the tools and methods can be applied to their business problem and bring improvement – it’s the ‘aha’ moment from the client that brings the training to life in a practical, beneficial way.”

Margie Gardiner has an extensive background in business redesign and change management, Lean Six Sigma, programme management, clinical research, and training

Margie Gardiner has an extensive background in business redesign and change management, Lean Six Sigma, programme management, clinical research, and training

Sometimes that feedback may come a while after the event, as stated by Janet Burton, who incidentally neatly sums up many of the motivators of our team “I really am pleased when weeks or months after a training session, people come up to me and tell me just how much they enjoyed the training, how much they use their new knowledge in their work and how much difference it has made to their output and efficiency.”

Janet Burton uses her experience of training and management to help people develop their skills, enhance their confidence and change for the better

Janet Burton uses her experience of training and management to help people develop their skills, enhance their confidence and change for the better

Other news

In March we delivered a tailored version of our One Nucleus one-day course Smart Working for Business Growth and Innovation for an NHS-related organisation.  Many thanks to Janette Thomas of Accentbio Ltd who stepped in to help us with this course. Also in March, Elisabeth presented and facilitated a discussion at an IMPI (Information Managers in the Pharmaceutical Industry) meeting on “How Information Management roles are evolving”.  Thank you to TFPL for putting this engagement our way. We are also continuing to periodically deliver a tailored one-day version of Smart Working for Business Growth and Innovation to an existing client – with two more sessions running in April. A new contract also kicked off in April for some Operational Excellence consultancy with an academic library. We are starting to review the proofs for our publication with Gower “Knowledge Management in the Pharmaceutical Industry” – which is now scheduled for release in September. Last but not least, we are looking forward to our forthcoming courses with UKeIG  “Getting Better at Everything you do” (May 14th in London), and with Shaida Dorabjee “Marketing and Internal Change” (4th June, also in London).

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers, enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

1 Comment

Filed under Newsletter

Supporting Growth and Innovation in Local SMEs. RiverRhee Consulting Newsletter, September – October 2013

Bringing a global perspective and experiences to a local community

RiverRhee Consulting’s networking and marketing media reflect our different areas of focus: team effectiveness, the Life Sciences, Library and Information management and also SMEs (Small and Medium Enterprises) in Cambridgeshire and Hertfordshire.

Networking and marketing media

This global perspective of our work and experiences is something that we share in the Social Media workshops that we run periodically in the local area.  Our next such workshop will be on Wednesday 9th October in Royston, in conjunction with The Training Manager.

Business development and innovation coaching

As we have mentioned in a previous newsletter, Elisabeth Goodman is now a registered and approved Growth Coach for the GrowthAccelerator.  This means that she can help SMEs to gain access to support and funding for coaching and training to help them to grow and innovate – something that businesses in the Cambridge area especially are not taking as much advantage of as they could.

Do get in touch via elisabeth@riverrhee.com if you would like to find out more about this.

Leadership & Management training

We are delighted to announce that RiverRhee has been appointed to deliver One Nucleus’s 3-day “Introduction to Management” course for leaders and managers in the Life Sciences, the next one of which will be running at Granta Park in Cambridge on the 23rd-25th October.  We are also very pleased to announce that Janet Burton is joining RiverRhee as a new Associate to help us deliver this and other training of this type.

Increasing personal effectiveness

We are continuing to receive interest in our MBTI (Myers Briggs Type Indicator) and NLP (NeuroLinguisticProgramming) coaching to increase personal effectiveness, and to generally build stronger relationships within teams.  We have been providing this support in one-to-one coaching, small workshops and in team events.

Our latest video, filmed during Elisabeth’s and Lorraine Warne’s “Increasing Personal Effectiveness” summer workshop at the Cambridge Business Lounge, will give you a flavour of what this is about!

Our next workshop on MBTI will be on Tuesday 15th October in Royston, in conjunction with The Training Manager.

RiverRhee Publishing – supporting the local community!

Clients are often curious to know the derivation of our company name.  The river Rhee is one of the lesser-known tributaries of the river Cam.  It runs from the springs at Ashwell and on as far as Harston.  We have a couple of blogs about this on the home page of the RiverRhee Consulting website and have decided to take this local connection further, through our new publishing label, and the release of our first book by local historian Jonathan Spain: The Pilgrimage to our Lady of White hill.

We are also publishing a series of workbooks on themes relating to enhancing team effectiveness, the first of which, on Change Management, will be coming out in November 2013.

The Effective Team's Change Management Workbook

Look out for more details in our next newsletter.

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

Leave a comment

Filed under Newsletter

Summer and the 3 Cs. RiverRhee Consulting Newsletter, July-August 2013

Collecting, connecting, creating

As Elisabeth Goodman mentioned in her recent blog – Umbrella 2013, a view from a CILIP trainer – there are some common themes in Information and Knowledge management in terms of collecting information and knowledge in a form that can be made accessible to others, and then connecting people to these assets, and to each other to really make that information and knowledge flow.

The ultimate goal of these activities is of course to enable us to create ideas and opportunities that will lead to incremental improvements in what we do, or to break-through innovations.

We thought this would be a great theme for our summer newsletter as summer holidays are traditionally a time to collect new experiences or to simply relax and pick up pebbles on the beach; to connect with friends and family or our own inner thoughts; and to create new energy and ideas for the coming months.

Collecting

Collecting

A lot of RiverRhee Consulting’s work also centres around these 3 Cs: we help teams to collect facts, perceptions and insights relating to what they do; to reflect and connect with these insights and with each other; and to then create and implement improvements to their work as a team.

Collecting

Any effective initiative makes use of sound facts and data.  Information and Library professionals have a vital role to play in helping to make the wealth of in-house and external information more accessible to individuals within an organisation.

We are now all ‘knowledge workers’, and so tapping into what we already know should be a prerequisite for anything that we undertake.  It is something that the APM and Project Managers continue to be passionate about in advocating the collection and sharing of ‘lessons learned’ before, during and at the end of any project.

Operational teams can also benefit from collecting facts and data on their work, and this is something that we support through the use of team ‘temperature checks’ or diagnostics, and as part of the Lean Sigma ‘Measure’ phase as input for analysis and discussion in team workshops.

Connecting

Connecting

Connecting

Elisabeth Goodman has been doing one-to-one consultations using the MBTI (Myers Briggs Type Indicator) psychometric tool to help people gain a deeper understanding of their strengths and of how they can use these insights in both their personal development and in their interactions with others.  This makes MBTI a powerful tool for team building activities – and Elisabeth will also be using this in her work with a client in September.

One of the four dichotomies in MBTI describes where we prefer to focus and draw on our energy.  In a sense this is also about how we prefer to connect: outwardly in interaction with others, or inwardly through quiet reflection.  (Of course, as with the other dichotomies, many of us will like a mixture of both.)

Information and Knowledge Management resources and processes also provide the means for connecting with hardcopy or electronic resources, and for connecting with other people either individually or as part of a community.  Elisabeth’s latest article in her and John Riddell’s ‘Knowledge Management Surgery’ explores how understanding the MBTI personality profiles could help with many aspects of Knowledge Management.

NLP is also a powerful tool that we have been using to foster personal understanding and for team building.  Lorraine Warne and Elisabeth are running a workshop in Cambridge on the 24th July Increasing your Personal Effectiveness, which will give delegates an opportunity to explore both of these techniques alongside each other.

Creating

Creating

Creating

This brings us back to the last of our 3 Cs that we mentioned in our introduction.  If we have our facts and data, our experiences, our insights, and reflect on them individually or with others, we can start to identify new ways of doing things.  We can come up with new products, services, improvements to our processes, and ways to achieve a high performing team.  We can be in the flow, enjoy what we do and achieve great things!

Speaking of which, John and Elisabeth have completed the body of our book – Knowledge Management in the Pharmaceutical Industry – and are now reviewing the content with contributors.  We anticipate getting the final product to our publisher, Gower, by then end of the year, 10+ months ahead of our delivery date…

If you’d like to find out more

Do get in touch if you’d like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

1 Comment

Filed under Newsletter

Learning alliances and the coaching continuum. RiverRhee Consulting Newsletter, May-June 2013

Giving teams the time, environment and skills to reflect

As Elisabeth Goodman wrote in her recent blog – Feel the fear and do it anyway – our work at RiverRhee Consulting is all about giving teams the right conditions for thinking about their work and dealing with the challenges that have been getting in the way of their productivity and positive morale.

It is a kind of facilitation that sits at whatever point in the coaching continuum, from the most directive, where we are in instructive mode, to the least directive where those that we work with can simply reflect on what they are doing.  And it relies on forming a strong ‘learning alliance’ with our clients, so that we can listen and respond to exactly what they need.

Lorraine Warne and Elisabeth had the opportunity to provide just this form of blended and responsive approach in a recent 1½-day workshop for an EU organisation. Our combination of presentations, interactive discussions and break-out groups enabled the team members to develop fresh personal insights on their communication styles and values, build a stronger team spirit and collectively identify solutions to improve their efficiency and performance.

The teaching end of the continuum

Although our workshops usually combine teaching new skills with opportunities for practice and reflection, we do occasionally put a little more emphasis on the teaching.  John Riddell did just this in a 1½-hour taster on Lean and Six Sigma for people in Abcam, one of our existing client organisations, who had not yet attended one of our 1-day workshops.  We’re hoping they will be amongst those signing up for a further workshop for the client in the autumn. (A full case study of our work with Abcam was included in the June issue of the One Nucleus TrainingNews.)

Mentoring our existing/returning clients

Four years into our business and our list of returning clients is starting to grow.  John and Elisabeth previously introduced a client to Lean and Six Sigma.  Elisabeth has now begun mentoring them as they work their way through the DMAIC approach to define what constitutes value to their customers, and how they can deliver that more efficiently.

Coaching SMEs for business development and innovation

Elisabeth is now a registered and approved GrowthAccelerator coach, which means she can provide “expert, tailored advice to help ambitious businesses achieve rapid, sustainable growth”.  You can find out more about the programme at http://www.growthaccelerator.com

Other forthcoming and recent activities

We have several workshops and seminars coming up during June and July.

Two of these are new collaborations with The Training Manager when Elisabeth will be delivering introductory evening seminars in Royston on Social Media on June 11th, and also on the Myers Briggs Type Indicator (MBTI) on July 4th.

(Elisabeth delivered a presentation on the ROI of Social Media to members of the Cambridge Network during April.)

Also coming up, for the third time, is ‘Getting Better at Everything you do: optimizing the way you work’, with UKeIG, on 19th June in London.

And finally, just to confirm that we are still busy in the Knowledge Management space:

  • John and Elisabeth’s series of KM articles has started to appear in Aslib’s publication (Knowledge Management Surgery – How to get started in Knowledge Management. Managing Information, vol 19 (8), 2012 pp. 54 – 55)
  • And you can view Elisabeth’s presentation Where does information management end, and knowledge management begin? from the APM evening seminar in Birmingham in May.

If you’d like to find out more

Do get in touch if you’d like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

1 Comment

Filed under Newsletter

Life as a small business. RiverRhee Consulting Newsletter, Mar-Apr 2013

Life as a small business

The start of the year has become something of a traditional time for networking and marketing for RiverRhee Consulting.  This year it’s also been a time for soul-searching with other small business owners who are either just starting up after a previous life in the corporate world, or are reflecting about what the new budget will bring in the UK.

So our March – April 2013 bi-monthly newsletter is dedicated to ‘life as a small business’, and some of the insights that we’ve gained about how to make this successful.  Not surprisingly, some of these insights will apply to medium and large organisations too.

Keep focusing on what your customers want

One of the most valuable tips we learnt when we started up RiverRhee was from Andrew Halfacre, of Lighthouse 365 in his ‘Start Your Own Business’ workshops, when he advised us to focus on what your customers ‘are hungry’ for.  (This is how Elisabeth Goodman came about giving one-to-one tutorials and occasional seminars on using LinkedIn and other Social Media for personal and business development.)

Focusing on what your customers want is also the starting point in our operational excellence / process improvement workshops, where we encourage teams to think about what their customers value: it’s the individual deliverables, and it’s also the quality criteria that the customers expect.

Understand your core expertise

For a small business, understanding your core expertise operates at two levels: the area of expertise that you are offering your customers (in our case, enhancing team effectiveness) and, from a business point of view, knowing the competencies that you need to supplement from other sources.

To run a small business requires competencies in marketing and general management, as well as the ‘technical’ capability or expertise that is core to your business (whereas in a large organisation individuals can just focus on what they are best at).  For a business owner to be aware of this is already a start, finding ways to supplement their competencies with those of others is the next step.

Be clear about your values

The importance and nature of our values was brought home to us in a recent practice run for a 1½ day team building workshop that Lorraine Warne and Elisabeth Goodman will be delivering in the spring.  Our values lead us towards the goals that we want to fulfil.

At the heart of RiverRhee’s values lies our passion for helping others: we see many teams struggling with too much to do and/or a lack of clarity about how to best go about their work.  Our greatest reward is seeing and hearing the ‘aha’ moments in our workshops when people realise they now have the capability to improve the way they work, and to do so on an on-going basis.

Build your support network

One of the most dramatic changes for a small business owner coming from the corporate world is the need to rebuild the support network that they might have previously taken for granted.

People that you knew in that previous life, and who have started a business ahead of you are often enthusiastic and extremely helpful mentors.  So finding, and keeping connected with them on LinkedIn can be invaluable.

There is also an abundance of local ‘geographic’ networking groups of other small business owners to learn from and that can act as sources of support (accounting, marketing, technology and more).

These groups can also be a good audience for you to practice your offerings (as Elisabeth did in a recent presentation on MBTI – Myers Briggs Type Indicator – to the Melbourn Business Association) or they may indeed be a source of associates to work with in the future.

Keep visible and active in your area of expertise

A lot of small businesses get their clients as a result of direct interaction with potential clients, past clients, or through current or previous associates.  So it’s important to keep visible and active in the fora where these people are likely to be.

That means for example going to related professional events, giving seminars, writing articles in related publications (John Riddell and Elisabeth have just sent in the 3rd article in our “Knowledge Management” surgery series for Aslib’s Managing Information).

Keeping visible and active in your area of expertise involves doing whatever is relevant for your client group and for your professional skills.

Be flexible

New client requirements, different ways in which you can use and develop your expertise, new support and associate opportunities will emerge on a continuous basis.  Amongst a small business’s greatest assets is its flexibility to adapt to this changing environment.  Being responsive in this way is both our challenge, and our opportunity!

If you’d like to find out more

Do get in touch if you’d like to find out more about RiverRhee Consulting, our range of off-site and in-house courses, and how we can help you to enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

Leave a comment

Filed under Newsletter