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A second look at project management. RiverRhee Consulting Newsletter, November – December 2015

By Elisabeth Goodman, 26th November 2015

Why a second look at project management?

We have been running an introductory course on project management for Library and Information Professionals for a while now, through TFPL. This has just been rebranded as Successful Project Management.

We also include a short module on “Managing Projects, Processes and Problems” in our Introduction to Management course and find just this summary slide very effective to tease out challenges and opportunities for managing projects more effectively.

Project Management summary slide

One slide overview of some of the key components of project management

And our one-day course on project management for those working in science based industries has just been quality assured and approved for addition to our offerings via Cogent Skills.

Many people are expected to lead projects without having received any or very little formal training.  Although there are a lot of in-depth courses available for project managers, we’ve found we can make a big difference with just our one-day overview of the basics.

This newsletter picks up on four aspects of project management that have been cropping up quite regularly in our courses.  It also builds on one of our previous newsletters: Notes for the occasional project manager.

Working in a matrix environment – project charters

Many of the people we work with are both line and project managers.  Or they are managing people who also report to someone else in a matrix environment.

P1090047.JPG

Managers exploring aspects of their responsibilities during RiverRhee’s November 2015 Introduction to Management course

Either way, it can be quite challenging to ensure that project team members have the support from their line managers, and are themselves committed to providing the time and attention that the project leader needs.

Individual project charters are a relatively simple tool that can facilitate conversations between the project leader, individual team members, and relevant line managers to discuss and agree roles, responsibilities and time commitments.

We recognise that project priorities will change, and individuals may be involved in more than one project, but the project charter provides a starting point for facilitating further conversations and agreements.

What to do if the project is not initiated by the project leader; how to influence your business development team

Many of the managers that we work with ‘inherit’ their project from someone else.  Sometimes this is the business development team who liaises directly with the company’s customers.  Or it may be another member of the management team.

The consequence is that the project comes to the project manager with the timelines, budgets, resources already defined.  They are not necessarily realistic, and may not be open to renegotiation.

In the spirit of sharing knowledge and experience, continuous improvement, and learning in general, one approach might be to invite those who initiate projects, such as the business team, to project reviews. That way they can hear first hand what the impact of pre-defined timelines, budgets and resources have been on the project, what happened in practice, and what might be done differently next time.  There is more on learning reviews below.

Learning reviews

How to capture and make optimum use of learnings from projects is a perennial topic of conversation amongst both project and knowledge managers.  Project teams often do not make the time to reflect on how the project went, and to identify what successes they might build on in future projects, as well as what they might do differently.  Where they do capture such learnings, organisations seldom have a mechanism to act on these learnings in their future work.

We recently provided advice, organisation and facilitation for a retrospective learning review workshop for an organisation. The workshop participants identified 21 recommendations to act upon as a result of the learning review.  The organisation will also be adopting a simplified version of the learning review to support all future projects.

Risk management is not just for Health and Safety, nor just for Quality Assurance audits.

There is a lot of cross-over between the different disciplines that we support, as illustrated by a couple of seminars that I have recently co-led for the APM in my capacity as committee member for the Enabling Change Specific Interest Group (SIG).

We introduce our delegates to the FMEA (Failure Mode Effect Analysis) matrix used in Lean and Six Sigma.  It is a variation of risk management tools used in project management, in Health and Safety, and for Quality Assurance audits.

Risk analysis matrix or FMEA

Risk analysis or FMEA matrix

Project teams that take the time to go through this kind of analysis at the start of their projects, can do so with the insights that they and others have learned in previous projects.  Like all project management tools it is one to keep very much alive, constantly referred to and updated throughout the life of the project.

Other news

We also continue to be included in the ‘on demand’ course list for CILIP, and are in fact one of the first CILIP recognised CPD providers.  Our courses with CILIP include:

RiverRhee’s 2016 course and date list for Life Science companies is now available.  It includes the details for our one-day Introduction to Project Management course.

We are in the process of developing half-day versions of “Effective Influencing and Communication” and “Time and Meeting Management” to deliver to a local Life Science company and would be glad to discuss either of these with any one else who might be interested.  We are also able to provide training / coaching in Sales and Marketing.

We have also had expressions of interest for our new half-day “Management Development” workshop which uses the Myers Briggs (MBTI) tool to help participants gain more in-depth insights on their style as a manager and how to interact more effectively with others.  Do get in touch if you would like to join us for this.

Last but not least we could not resist sharing this wonderful testimonial from one of the delegates at our November Introduction to Management course: “I have been on numerous courses and this was by far the best.  Fantastic content, delivery and above all instructors.”

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers, enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

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New opportunities for the Autumn? RiverRhee Consulting Newsletter, July – August 2015

By Elisabeth Goodman, 14th August 2015

Summer holidays – a time to think about and try something new?

A place for reflection on holiday

A place and a time for reflection….

July and August are a strange couple of months with colleagues going and coming back from holiday. Work can become fragmented as a consequence, but it can also be a very energising time with a bit of peace and quiet to think about and try something new.

We’ve been doing a bit of the latter, so that I’m using this relatively short newsletter to share some of our thinking about potential new courses and see if any of them might appeal to you.  I’ve also listed the courses that we have scheduled for the Autumn in case you would like to sign up for one of those.

Potential new courses

One of the ways in which we have been developing our thinking is in discussion with other organisations.  So for instance:
RiverRhee, which delivers the Introduction to Management, and Supervisor Training (and other) courses, and Perla Development, which delivers the Leading Virtual Teams course, are considering offering two new courses for One Nucleus members, and would like to gauge your interest in these.

Open Innovation from a Biotech or CRO perspective
Are you considering or already engaged in a collaborative working relationship with Pharma, the NHS, Academia and others? Would you like some guidance on how to do this more effectively? RiverRhee is considering putting together a one- to two- day course to explore the challenges and opportunities of collaboration in an Open Innovation environment.

Topics could include:
• What is Open Innovation, why do it? Developing a definition for your organisation
• Exploring case studies from other organisations
• Developing a strategy / roadmap for your organisation
• Identifying and addressing challenges, best practices and opportunities (organisational, cultural, technological, IP etc.)
• Developing individual action plans

Trainers and facilitators would include subject matter experts with direct experience of the various aspects of the course. Please contact Elisabeth Goodman (elisabeth@riverrhee.com, 07876 130 817) if you would be interested in participating as a delegate, or as a trainer/facilitator.

Management Development Workshop – deepening your management skills
Have you had some training in, or experience of, management and would like to explore ways to deepen your skills? Would you like to understand your strengths and potential blind spots better and use them to greater effect in your interaction with others?

As a manager and leader in your organisation it’s sometimes hard to deliver your team goals effectively. Successfully getting work done through others, effecting the change you want to make and influencing those above you takes self-awareness, self-management and an ability to maintain effective working relationships – the core elements of Emotional Intelligence.

“The rules for work are changing. We’re being judged by a new yard-stick: not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other” – Daniel Goleman: Working with Emotional Intelligence

Using the Myers Briggs Type Indicator as a platform for considering your work style, this half day workshop would create new insights on how to build on your natural style as a manager and work on steps to help you interact more effectively with others.

Have you recently attended the RiverRhee Introduction to Management or Supervisor Training courses, or have you been a manager for a while now and want to make a step change in your performance?

Do get in touch with either Elisabeth Goodman (elisabeth@riverrhee.com, 07876 130 817), or Liz Mercer (liz@perladevelopment.co.uk, 07825 229686).

The workshop could also be run within a single organisation for a group of interested managers.

Are you experiencing anxiety as the result of change in the workplace?  Is this affecting the quality of your work, or preventing you from achieving your targets?  Would you like to be feeling calm and in control of any change in your workplace? 

Managing and Dealing with Change
RiverRhee already runs a full-day course on Managing Change for business leaders, project managers and line managers which draws on a full range of behavioural and procedural concepts and techniques in a participative and practical way, to equip participants with the necessary skills and tools for effective business change.

If you are looking for something that will go deeper, and feel that you would like to address the anxiety that is affecting your ability to deliver, you may be interested in our proposed additional half-day course on Dealing with change. The course, which will also be available in-house and on a one-to-one basis, will help you to:

  • Understand the nature, root cause and triggers of your anxious responses to change
  • Access resources and solutions that will help you to address that anxiety
  • Begin to practise and embed your new responses to change

If you would like to enquire about our new Dealing with change course, please get in touch with Elisabeth Goodman (elisabeth@riverrhee.com, 07876 130 817).

Other courses available to you in the Autumn

We’ve been getting some wonderful feedback on our courses, and recently included the following testimonials in the publicity that we circulated for an exhibition stand at the Babraham Research Campus in Cambridge.

“The two trainers were brilliant. Very knowledgeable, fun, engaging and I would recommend this course to any managers.”

“The atmosphere of the course was fantastic and the course content covered all the areas I needed help on. The one-to-one coaching session was especially helpful.”

“I thoroughly enjoyed the course, certainly an eye-opener – both trainers incredibly knowledgeable and very easy to listen to!! Thank you! P.S. Will highly recommend.”

If you would like to access similarly positive experiences, then you might like to consider one of our courses that have been scheduled for the Autumn – details of which are available through the RiverRhee Consulting website.

  • Introduction to Management (3-day course) – 22nd – 24th September
  • Managing Change (1-day course) – 12th October
  • Introduction to Lean and Six Sigma (1-day course) – 2nd November

Other courses that are available on demand include:

  • Building Highly Effective Teams
  • Supervisor Training
  • Conducting Effective Performance Reviews and Appraisals
  • Effective Project Planning and Management
  • Myers Briggs Type Indicator (MBTI)
  • Belbin Team Roles

Happy Holidays if you are just about to go – welcome back and I hope you are feeling refreshed if you have just come back!

About RiverRhee Consulting

RiverRhee Consulting has been delivering training, mainly in the form of workshops, and coaching since 2009.

Subject areas include:

  • Supervisor and management skills.
  • Team building & effectiveness.
  • Operational excellence (Lean and Six Sigma).
  • Change management.
  • Project management.
  • Knowledge management.

We are training providers for several library and information groups such as CILIP, Aslib, TFPL.  Discounts are available for One Nucleus members, and through the Cogent Skills, Skills for Growth programme.

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015 and beyond.

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The curious learner. RiverRhee Consulting Newsletter, May-June 2015

By Elisabeth Goodman, 13th June, 2015

Why be a “curious learner”?

I have just come back from an invigorating visit to Belgium and the annual awards ceremony for the students of the British School of Brussels (BSB), my ex-school and one that my father, Mike Goodman, was a co-founder of.  The school’s motto is “Learning together, inspiring success” and both the Principal of the school Sue Woodroofe, and the attending BSB Trustee, Belgian Minister of State Mark Eyskens, helped to drive this message home.

Leuven University Library

Leuven University Library – BSB students are presented with their annual awards in the nearby University hall.

The second influence for this newsletter’s theme actually came a few days earlier in the form of an article in The Observer of 7th June by Ian Leslie, author of “Curious: The Desire to Know and Why your Future Depends on it”. This is where I came across the phrase “curious learner”. Leslie’s observations on the importance of enquiring minds and continuous learning to create the intellectual capital that is crucial to today’s innovative world really struck a chord.

So what is the connection with RiverRhee Consulting?

We at RiverRhee are continuously developing our own knowledge

Sue Woodroofe suggested that the purpose of learning should not just be one of imparting knowledge, but of giving students the means to develop their wisdom! Ian Leslie suggested that we should be helping students to become not only specialists (suited for specific jobs) but also generalists, with a curiosity that enables them to span many disciplines; echoes perhaps of the likes of Leonardo de Vinci and the Renaissance man, but also of successful modern day managers and entrepreneurs such as Steve Jobs and Richard Branson.

We are striving for something like this in developing our own knowledge at RiverRhee, continuously learning about new areas that will bring novelty and added depth to all of our offerings for enhancing team effectiveness and for creating exceptional managers and teams.

So for instance I attended the first of what I hope will be many more workshops with David Hall from The Ideas Centre to enrich how we facilitate workshops (see Facilitation – some new ideas) in general, and also approaches to continuous improvement in our Introduction to Lean Sigma training.

Using lego with The Ideas Centre for solution development

Using lego with The Ideas Centre for solution development

I have been exploring Motivational Maps with Joy Bemrose of Winning Workplace (this is also something that our Associate Lorraine Warne can also support) as something additional to share in our Supervisor Training and Introduction to Management courses. How to motivate their direct reports is something that our delegates often flag as a particular challenge.

Janet Burton and I are always looking for ways to deliver greater value to the delegates in our Introduction to Management course. The feedback that we receive is invaluable for this, but we are also going to pilot a new approach in next week’s course: inviting a guest speaker to lead a 30 minute slot on a new topic that we believe will be of interest. Next week’s guest is Jacqui Watson of SymplyChange Ltd, speaking on Transactional Analysis as an additional resource for dealing with difficult situations. We are open to suggestions as to what will appear in September’s course.

I have been working with another of our Associates, Margie Gardiner to develop some further content, in response to a customer’s request, for our Introduction to Lean Sigma course. Like many approaches to Lean and Six Sigma, ‘5S’ (Sort, Store, Shine, Standardise, Sustain) provides a relatively simple but structured approach for better organising and streamlining our work, and thereby make better use of our time and resources. This added content will also appear in my latest workbook “The Effective Team’s Operational Excellence Workbook” that will be coming out shortly.

Other ways in which we help our clients to be curious learners

Our ideal clients are those who come to us because they have a desire to learn some new principles and tools that will enable them to address their challenges at work. So we take an “action learning” approach to our workshops, and in our coaching and consulting. Our clients bring their challenges. We teach them some approaches. They apply the approaches and gain new knowledge and skills, as well as real solutions to their challenges.

People come to us as curious learners, and hopefully they continue as such beyond their interactions with us.

So our management workshops are very interactive, as shown in our latest RiverRhee Consulting: Management Workshops video.

An interactive exercise in our Introduction to Management course

An interactive exercise in our Introduction to Management course

As delegates to our November Introduction to Lean Sigma course will discover this topic is all about stimulating continuous learning for continuous improvement.

John Riddell’s and my upcoming conference ‘master class’ at CILIP’s 2015 conference will be promoting “learning before, during and after” to enable library and information professionals to act as ‘knowledge facilitators’ in their organisations.

Last but not least, October’s Managing Change course will continue to encourages those working in Life Science based organisations to learn to understand those affected by the change in order to more effectively deliver change programmes. In fact I was interested to hear Belgian Minister of State Mark Eyskens’ assertion that our general understanding of cognitive behaviour i.e. how we all think and operate, lags far behind many other branches of our knowledge. No wonder that their own and other’s behavioural reactions to change is the aspect that so many leaders of change find the most challenging!

Time to have some more conversations with Lorraine Warne on how NLP is an “instruction manual for the mind”.  We can learn a lot from personality tools such as MBTI and Belbin Team Roles too as per this recent testimonial from one of our clients: “I’m sure I speak for all of the team when I say how informative and valuable yesterday’s [Belbin Team Roles] session was.  I know that we will be able to use this new-found knowledge to grow stronger individually, as a team and as a business – thank you.”

Closing thoughts

I continue to do voluntary work as a Trustee with The Red Balloon Learner Centre in Cambridge, and have also recently become involved as a volunteer assisting the Cambridge Area 14-19 Partnership.  It is extremely rewarding to contribute to young people’s learning in this way and to gain a window into their world which is so insightful for our own approach to work and life in general.

I’d like to finish by quoting another article, this time in the Observer Magazine of 7th June, with Stephen Mangan who said: “I’d like my kids to know that everyone’s making it up as they go along. You want to find that balance between self-confidence and arrogance, and an ability to enjoy the moment versus an ambition to improve.” I might suggest replacing the word “arrogance” with “humility” and insert ‘by being a curious learner” before the final full stop. I certainly agree that we should have fun and enjoy our continuous improvement journey!

About RiverRhee Consulting

RiverRhee Consulting has been delivering training, mainly in the form of workshops, and coaching since 2009.

Subject areas include:

  • Supervisor and management skills.
  • Team building & effectiveness.
  • Operational excellence (Lean and Six Sigma).
  • Change management.
  • Project management.
  • Knowledge management.

We are training providers for several library and information groups such as CILIP, Aslib, TFPL.  Discounts are available for One Nucleus members, and through the Cogent Skills, Skills for Growth programme.

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015 and beyond.

Elisabeth Goodman receiving the Cogent Skills Assured Training Provider certificate on behalf of RiverRhee Consulting

Elisabeth Goodman receiving the Cogent Skills Assured Training Provider certificate in May, on behalf of RiverRhee Consulting

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Building your team in 2015. RiverRhee Consulting Newsletter, January – February 2015

By RiverRhee Consulting, 2nd February 2015

We’ve had a busy start to the year delivering in-house training on management skills and performance reviews, and Janet Burton and Elisabeth Goodman are looking forward to delivering our popular “Introduction to Management” open access course in Melbourn (UK) in March. Details of this and other upcoming courses can be found at the end of this newsletter, or on the RiverRhee Consulting website.

We also like to add new skills to our portfolio each year, and thanks to Elisabeth’s recent accreditation, can now add the Belbin Team Roles alongside MBTI (Myers Briggs Type Indicator), and NLP (NeuroLinguisticProgramming). These tools can be very powerful not only to help us understand our individual strengths and make better use of them, but also to foster stronger relationships and communication both within and outside the team.

Whilst white water rafting may be one approach to building your team, it’s not the one that everyone would choose.  We thought we’d devote this newsletter to exploring how you could use personality tools and other approaches to engage your team members in building your team in 2015.

Using personality tools to develop the team

There is a whole host of tools available to help us better understand our own and other’s strengths, and so plan how we can make better use of these strengths to build stronger relationships and improved communication within a team.

Some people are concerned about the risk of being ‘put in boxes’, but it is the individual’s choice to share their profile or not. At any rate, we can all choose to and do behave differently from our profiles, and we can and do learn skills in areas that are not our natural strengths.

As accredited practitioners, RiverRhee Associates can help your team explore the ethical and constructive use of such tools as Belbin Team Roles, MBTI (Myers Briggs Type Indicator), and NLP (NeuroLinguisticProgramming) for developing your team.

MBTI summary slide

MBTI summary slide

 

Defining a common team purpose and goals

Strong teams don’t just rely on good working relationships. They are also aligned around a clear team purpose and goals: the ‘why’ and the ‘what’ of their day-to-day existence. Having common values will also enable team members to work together more effectively and so become a high performance team.

As Elisabeth describes in Chapter 3 of her recently published “The Effective Team’s High Performance Workbook”, “a team’s vision sets out what it aspires to do. It is a futuristic statement .. [that] is meant to inspire the team and attract its stakeholders to do business with it.” So a team might have a vision something like this: “we are recognised as a centre of excellence in what we do. Our peers consult us as a role model for how they too can excel in their work.”

The Effective Team's High Performance Workbook, RiverRhee Publishing, 2014

The Effective Team’s High Performance Workbook, RiverRhee Publishing, 2014

As for goals, the ideal is to have a cascade from the organisation’s objectives, through to those of each department and team and hence to the individual: a joined up approach that not all organisations that we work with find easy to achieve.

Finally, as also described in the book, “values represent how we go about our work: how we see ourselves, what we would like others to hear about us, what we feel is important.” These values might include expertise in the team’s area of work, being attentive and responsive to customers, or always behaving with integrity. Team building events are a good opportunity for people to share what values they care about, and which ones they could align themselves around as a team.

Identifying and agreeing opportunities to enhance working practices

Team building events are also a golden opportunity to review working practices, and to engage everyone in how these could be improved. As external facilitators, we help people to articulate what could be improved, and how, if needs be anonymously. We collate all of the suggestions for improvement, as well as confirmation of what is working well, and so facilitate constructive discussions during the team building event.

Areas covered in past events have included internal communication, clarity of roles, managing workloads, meeting management and more. Again, a full list of potential working practices to explore, along with suggestions for the pre-workshop diagnostic, can be found in “The Effective Team’s High Performance Workbook”.

Upcoming courses and events

We are delighted that John Riddell and Elisabeth Goodman’s application to present a masterclass on “How to add value to your organisation as a ‘knowledge facilitator’” at CILIP’s 2015 conference has just been accepted. This interactive session will give us an opportunity to share and explore insights from our book: “Knowledge Management in the Pharmaceutical Industry”, Gower, 2014 and more!

Details of all our upcoming courses and events are kept up-to-date on the RiverRhee Consulting website. Here is what is coming up in the next few months:

  • Managing Change (with One Nucleus and Cogent) – 23rd February, Melbourn (UK)
  • Elisabeth Goodman will be co-presenting at the APM Midlands branch event – How to keep programmes on track and teams inspired during periods of change, 24th February, Nottingham
  • Introduction to Management (with One Nucleus and Cogent ) – 17th-19th March, Melbourn (UK)
  • Effective Project Planning and Management(with TFPL) – 23rd April, London
  • Introduction to Lean and Six Sigma (with One Nucleus and Cogent), 27th April, Melbourn (UK)

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers and teams in 2015.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

 

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Discovering and building on what we know. RiverRhee Consulting newsletter, July-August 2014

It all begins with reflection

Reflection around a piece of bamboo

Reflection around a piece of bamboo

Summer holidays offer us a host of opportunities for rest but also for personal development. Elisabeth Goodman had a wonderful time attending a summer art course in the South West of France, at Cubertou, rediscovering knowledge and skills that she did not think she had, and taking some exciting steps towards developing them further. Given that a large part of what RiverRhee does is to help our clients with discovering and building their own knowledge, we thought it would be fun to draw some analogies from Elisabeth’s experience.

“Our course tutor, Jo Buffery, encouraged us to find something we would like to work on, and then to really look at it: its shape and components, contrasts of lightness and dark, and eventually the colours. It was a very peaceful and reflective exercise, like a meditation.”

We also encourage our clients to bring something to our workshops: a process that they would like to improve, a change that they would like to introduce, a project that they are working on, specific management challenges that they would like to address. They also spend a lot of time reflecting on the current state of these. It is not necessarily a peaceful exercise (!) but the nature of our workshops is such that people do appreciate the time and space away from the stresses of their everyday work for this reflection.

Next step – iterative trial and learning

“We were given a choice of tools to experiment with, and encouraged to first do a line drawing of our chosen object, then try shading, then blocks of white and black, and then some watercolouring. Finally we were encouraged to have a bit of fun by making giant painting tools out of whatever we could find in nature.

This was an exciting time for experimentation, discovering what we already knew, and really developing our knowledge and skills. We were not only learning from ourselves and from our tutor, but also looking at and talking about what others were doing and learning from them. Some of it felt very awkward, but we all believed that, with perseverance, we could achieve something worthwhile, and everyone else was very supportive and encouraging.”

Iterative experimentation and learning with alternative tools

Iterative experimentation and learning with alternative tools

Again, there are strong analogies with our RiverRhee workshops in terms of the new tools that people can experience and practise with, the journey through ‘conscious incompetence’ to at least ‘conscious competence’, and the mutual learning and support.

Fast forward to what we can do with our new knowledge

“I used my new skills to produce a tile in the bamboo colours, the pattern of which was inspired by the real tiles in the farmhouse bathrooms, and to stencil a T-shirt combining evolved versions of the patterns and colours in the tile and the bamboo.”

A rendition of a bathroom tile in bamboo colours

A rendition of a bathroom tile in bamboo colours

Final piece: stencil of tile and bamboo

Final piece: stencil of tile and bamboo

The analogy for our clients is that of being able to apply some lateral thinking: using their new skills and knowledge to tackle other processes, projects and change initiatives, and to manage individuals, teams and tasks in a variety of ways.

Opportunities to discover and build your knowledge in September

Whilst we do not teach art courses, we hope you’d like to take advantage of the opportunities we can give you to reflect, try out and learn some new knowledge and skills, and apply all of this in tangible and positive ways.

During September Elisabeth is teaming up with associate Janet Burton, and also with Sarah Hillman, to deliver a series of half-day workshops in Hatfield with the Herts Chamber of Commerce. These include:

We are also running our Introduction to Management course with One Nucleus on 23rd-25th September, in Melbourn.

Other news

We have 2 new books available for purchase:

The Effective Team’s High Performance Workbook (Elisabeth Goodman) will enable you to identify and value the individual strengths within your team, build strong working relationships and develop sound working practices. Please use our contact form to enquire about ordering this book.

Knowledge Management in the Pharmaceutical Industry (Elisabeth Goodman and John Riddell), published by Gower. Click on the link from the book title for further details about the book and how to order it, or contact us directly for information about our authors’ discretionary discount.

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers, enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

 

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A ‘Fist of Five’ management tips and tools. RiverRhee Consulting newsletter, May-June 2014

A 'Fist of five'

A ‘Fist of Five’

Elisabeth Goodman and John Riddell recently attended a joint APM East of England branch and Enabling Change SIG meeting at GSK’s Pharmaceutical R&D’s Stevenage site in June, which was excellently co-presented and facilitated by Jacqui Alexander (Vice President, Accelerating Delivery Performance (ADP)) and Margaret Huggins (Senior ADP Consultant).

Delegates gained many great insights on GSK’s approach to ‘Changing the way we change’ and how to effectively engage people in change and action orientated learning. (Elisabeth has written a more detailed version of the case study which will be appearing in July’s issue of the APM’s Project magazine.)

The ‘fist of five’ was one of several interesting tips that we picked up afrom Jacqui and Margaret, and that we have since begun to use – it seemed a fitting inspiration for this bi-monthly newsletter!

One is for a unified team purpose, and the uniqueness of each individual

The first ‘W’ in the ‘5Ws and an H’ that we teach people in developing change management strategies is ‘Why’: how to clearly and compellingly express the reason for the change in a way that will engage people in it. Delegates at our joint UKeIG course with Shaida Dorabjee on Marketing and Internal Change yet again discovered how powerful that expression of that one unified purpose can be, whether when leading a change project, or when managing an operational team.

‘One’ is also for the uniqueness of each one of us within a team. There is a whole range of tools to help individuals and managers understand our unique strengths, preferences, and ways of thinking and behaving. We have a new book in development ‘The Effective Team’s High Performance Workbook’ that will be exploring some of these thanks to some terrific input from the likes of Steve Hoare, Paul Sanderson, David Sales, Jenny Day and Paul Wilson.

Two is for building rapport and recognising different points of view

There is nothing that beats a good conversation between two people for building rapport within a team or indeed in any situation. Whilst most of the students at our seminar at the Peter Jones Enterprise Academy* identified ‘confidence’ as one of their key individual strengths, the ability to listen and express empathy were also there, and we definitely need these to build rapport.

(*See ‘Finding the leader within ourselves for more about this’.)

How to ‘deal with difficult people’ is one of the most popular topics in Elisabeth’s and Janet Burton’s ‘Introduction to Management’* course. Often it’s not that the other person is being difficult, but that we have two different points of view, perspectives, or ways of thinking going on: taking the time to understand those differences could make all the difference.

(*We are running a version of the course for managers at the Red Balloon Learner Centre in June, and also determining interest for a potential course for One Nucleus members in September.)

Three is the power of triads for learning and ‘self’ change

One of our former associates, Lucy Loh, first introduced us to the use of triads for practising and learning coaching skills, and it’s a technique we continue to use in our ‘Introduction to management’ and also our ‘Supervisor training’ courses.

Threesomes also appear in other contexts, for example in the three mindsets to change described by Richard McKnight, and also in our ‘Effective Team’s Change Management Workbook’.As we learned from GSK’s approach to change, all change begins with ‘self’.  We can also choose how to change ourselves by recognising whether we are in a ‘victim’, ‘survivor’ or ‘navigator’ mindset with regard to a change, and then taking the necessary action.

Four is the 4-box matrix for evaluation and analysis

The 4-box matrix or ‘Boston Square’ is an invaluable tool for managers and consultants! We use it to help delegates in our courses identify the quick wins from Lean and Six Sigma continuous improvement exercises; prioritise their time in terms of what is urgent and important, whilst also making more time for what is not urgent but important for the strategic development of their work and teams (based on Stephen R Covey’s ‘Seven Habits of Highly Effective People’).

A 4-box matrix is also a very useful tool for segmenting stakeholders in terms of their level of engagement with a change, and the impact it will have on them.

Five is an optimum number for finding root causes and a useful performance rating scale!

We use the ‘5 Why’s’ in our Introduction to Lean Sigma training with Cambridge Network members and others to help delegates find the root causes of the issues that they are encountering. This is one of several techniques that we have been using in our current work with the Open University Library Services department.

Jacqui Alexander also used the ‘fist of five’ very effectively at the start of the APM seminar at GSK. It’s a technique she uses to ensure that any training session or meeting is meeting people’s expectations. They can show any number of fingers, with five being the highest, and also have the option of showing a fist if it’s not meeting their expectations at all. Needless to say, most people showed ‘5’ (there was only one ‘4’) at Jacqui’s event!

A 'five' rating

A ‘five’ rating

 

Other news

Kick start your business growth ambitions. We’re excited to have teamed up with GrowthAccelerator and St John’s Innovation Centre to offer a selection of interactive coaching sessions focusing on assisting potential high growth businesses to achieve their business goals. Find out more, and book to attend this event at Babraham Research Campus, Cambridge, on 7th August.

Come and meet RiverRhee Consulting. We will be having a stand at One Nucleus’ Summer Social in Cambridge on 18th June. We’d love to meet and have a chat with you if you’re coming along. You might also like to try your hand in one of our quizzes with a chance to win copies of our workbooks. We’ll also have leaflets available for discounted copies of our forthcoming book ‘Knowledge Management in the Pharmaceutical Industry’.

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers, enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

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What motivates us in our work? RiverRhee Consulting Newsletter, March-April 2014

What motivates us in our work?

In our Introduction to Management, and Supervisor Training courses with One Nucleus, we help delegates explore what motivates them and members of their teams in their work.  This is also a theme which Elisabeth Goodman is exploring as she writes the second of her RiverRhee Publishing workbooks – “The Effective Team’s High Performance Workbook”.  (The first, “The Effective Team’s Change Management Workbook” was published in November 2013.) There are many models depicting what motivates us in our work, and yet Abraham Maslow’s (1908-1970) hierarchy of needs is still one of the most popular.  His hierarchy ranges from the basic physiological needs, through social belonging, and on to self-actualisation. We have also been expanding the pool of RiverRhee Consulting Associates, and so we thought it would be fun to find out what motivates us in our work as a way of  introducing all of us to you.  We would be interested to hear if and how what motivates us reflects or resonates with you.  Do you feel the same, or differently?

Bringing ideas and new knowledge into our work and that of others

Knowledge Management is a key area of expertise for John Riddell, so it is fitting that one of the things that motivates him is: “when people learn something that enables them to do their job better, whether this is by using existing knowledge or creating new knowledge”.

John Riddell is a certified practitioner in Lean Six Sigma and is highly experienced in knowledge management.

John Riddell is a certified practitioner in Lean Six Sigma and is highly experienced in knowledge management.

Other things that motivate John: “I get a buzz when I’ve helped people to help each other. I also love it when a plan comes together!” Elisabeth Goodman also enjoys “Translating ideas into something tangible that will help people think about their work differently”, she uses this creativity to shape the range of training, coaching, consultancy services, and publications from RiverRhee Consulting.

Elisabeth Goodman is an experienced and certified practitioner in change management, Lean Six Sigma, MBTI, and an expert in knowledge management

Elisabeth Goodman is an experienced and certified practitioner in change management, Lean Six Sigma, MBTI, and an expert in knowledge management

She particularly likes “Introducing structures and tools to teams and managers to take away any pain or anxiety that have been preventing them from enjoying or feeling fulfilled in their work.”

Helping people generally

Being able to help others is a big motivator for all RiverRhee Associates.  Here is an example from Sue Parkins: “Helping people develop and achieve their full potential.”  Sue has a proven track record in using these skills to deliver business benefits both in the Pharmaceutical Industry and Healthcare.

Sue Parkins Sue is an experienced and certified practitioner in Lean Six Sigma and change management

Sue Parkins Sue is an experienced and certified practitioner in Lean Six Sigma and change management

Sue is also motivated by “Adding real value and enhancing a process or business”

“Working with folk who care about people and quality” is also a key motivator for Paul Hadland, a great attribute for someone who has honed his IT-related skills by working as an information scientist, systems developer, and director of strategic consulting.

Paul Hadland has worked as a management consultant on change projects in pharmaceutical, animal health, consumer goods and consumer electronics companies

Paul Hadland has worked as a management consultant on change projects in pharmaceutical, animal health, consumer goods and consumer electronics companies

Paul is also motivated by “Making a perceptible difference.”

Making a difference to how people work

One of the main ways in which we make a difference to businesses and teams is by helping them to enhance their processes.  As Rose Bolton puts it, it’s about “Working with people to find ways of doing things that make work simpler, easier, more efficient and effective.”

Rose Bolton has a proven track record in managing service improvement initiatives, including the development and implementation of IT projects

Rose Bolton is a Human Resource professional with a proven track record in managing service improvement initiatives, including the development and implementation of IT projects

We also make a difference by helping people to increase their personal effectiveness for their work within formal and informal teams.  This is reflected by Lorraine Warne’s motivation “I get a great deal of work satisfaction by passing on the knowledge of mind tools to delegates, (teaching delegates to dip into their super computer, the unconscious) to increase work excellence.”

Lorraine Warne has a passion for working with individuals and organisations so that they can increase their personal effectiveness.

Lorraine Warne has a passion for working with individuals and organisations so that they can increase their personal effectiveness.

Many of us are running our own businesses as well as working as RiverRhee Associates.  This also enables us to bring a diversity of experience to the RiverRhee team.  So Lorraine also has this motivation “Making a difference to the human race through running NLP Practitioner and NLP Master Practitioner courses and 1 to 1 coaching.” (Incidentally, Elisabeth attended one of Lorraine’s courses during March, so that she is now an accredited NLP Practitioner.)

Getting that positive feedback

One of the ways in which we build continuous improvement and quality into our work is by asking for feedback from our clients during and on completion of each of our engagements.  We take suggestions for improvement seriously, but also enjoy receiving that positive feedback. Here’s how Margie Gardiner puts it “A big motivator for me is when a client ‘gets’ it and can see how the tools and methods can be applied to their business problem and bring improvement – it’s the ‘aha’ moment from the client that brings the training to life in a practical, beneficial way.”

Margie Gardiner has an extensive background in business redesign and change management, Lean Six Sigma, programme management, clinical research, and training

Margie Gardiner has an extensive background in business redesign and change management, Lean Six Sigma, programme management, clinical research, and training

Sometimes that feedback may come a while after the event, as stated by Janet Burton, who incidentally neatly sums up many of the motivators of our team “I really am pleased when weeks or months after a training session, people come up to me and tell me just how much they enjoyed the training, how much they use their new knowledge in their work and how much difference it has made to their output and efficiency.”

Janet Burton uses her experience of training and management to help people develop their skills, enhance their confidence and change for the better

Janet Burton uses her experience of training and management to help people develop their skills, enhance their confidence and change for the better

Other news

In March we delivered a tailored version of our One Nucleus one-day course Smart Working for Business Growth and Innovation for an NHS-related organisation.  Many thanks to Janette Thomas of Accentbio Ltd who stepped in to help us with this course. Also in March, Elisabeth presented and facilitated a discussion at an IMPI (Information Managers in the Pharmaceutical Industry) meeting on “How Information Management roles are evolving”.  Thank you to TFPL for putting this engagement our way. We are also continuing to periodically deliver a tailored one-day version of Smart Working for Business Growth and Innovation to an existing client – with two more sessions running in April. A new contract also kicked off in April for some Operational Excellence consultancy with an academic library. We are starting to review the proofs for our publication with Gower “Knowledge Management in the Pharmaceutical Industry” – which is now scheduled for release in September. Last but not least, we are looking forward to our forthcoming courses with UKeIG  “Getting Better at Everything you do” (May 14th in London), and with Shaida Dorabjee “Marketing and Internal Change” (4th June, also in London).

If you would like to find out more

Do get in touch if you would like to find out more about RiverRhee Consulting, our range of off-site and in-house workshops, and how we can help you to create exceptional managers, enhance team effectiveness and create an exceptional team.  See the RiverRhee Consulting website or e-mail the author at elisabeth@riverrhee.com.

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